Price Match Guarantee – Terms & Conditions

At Direkt Hardware, we’re committed to offering competitive trade pricing on all our products. If you find the same product cheaper elsewhere, we’ll do our best to match or beat the price.

Eligibility Criteria:

To qualify for our Price Match Guarantee:

  • The item must be identical (brand, model, finish, size, etc.).

  • The competitor’s product must be in stock and available for immediate delivery.

  • The competitor must be a UK-based retailer, VAT registered, and not a marketplace (e.g. eBay, Amazon).

  • The lower price must be publicly advertised and verifiable at the time of your request.

Exclusions:

We do not match prices from:

  • Auction sites, private sellers, clearance outlets, or non-UK websites.

  • Bulk quantity offers, trade discounts, or limited-time promotions not available to all customers.

  • Products that are refurbished, second-hand, or not brand new.

  • Prices that include pricing errors or misprints.

How to Request a Price Match:

To request a price match, please email us at enquiries@direkthardware.co.uk with the following:

  • The product link or screenshot showing the competitor’s price.

  • The full product details.

  • The quantity required.

We’ll review and respond within 1–2 working days.

Additional Notes:

  • We reserve the right to refuse a price match where it is not commercially viable.

  • Price matches can only be applied prior to purchase and are not retrospectively honoured.

  • This policy may be withdrawn or amended at any time without notice.