Chat Assistant / AI Terms Of Service
AI Assistant / Chatbot Terms of Service
Our website includes an AI-powered chatbot designed to assist with frequently asked questions, product information, and general support. By interacting with the chatbot, you agree to the following:
1. Purpose of the AI Chatbot
The chatbot is provided to:
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Improve response times for common customer queries
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Guide users to relevant pages or product information
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Assist in basic support outside business hours
Please note: the chatbot is automated and not operated by a human.
2. No Binding Quotes or Offers
Any information given by the AI chatbot — including prices, discounts, or stock availability — is for informational purposes only.
We cannot honour any quotes, prices, or promises made by the chatbot.
For accurate and binding quotes, please contact our team directly at enquiries@direkthardware.co.uk.
3. Accuracy Disclaimer
While we aim for helpful and accurate responses, the chatbot may occasionally provide outdated or incorrect information. We recommend verifying important details before placing an order.
4. Data Handling
Chat interactions may be recorded for training, analytics, and quality control. Do not share sensitive personal or payment information through the chatbot.
For details on how your data is collected and used, please refer to our full Privacy Policy.
If you need assistance beyond what the chatbot can provide, feel free to email us at enquiries@direkthardware.co.uk or visit our Contact Page.